Privacy Policy
Last Updated: May 2026
Welcome to Al Raas Clinic. Your privacy is important to us, and we are committed to protecting your personal information and maintaining the confidentiality of your medical and personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Date of birth
- Medical information provided through forms or consultations
- Appointment details
- Any other information voluntarily submitted by you
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Respond to inquiries and support requests
- Provide healthcare-related services
- Improve our website and patient experience
- Send appointment confirmations or reminders
- Maintain internal records
- Comply with legal and regulatory obligations
We only collect information necessary to provide our services effectively and professionally.
3. Medical Confidentiality
Al Raas Clinic respects the confidentiality of all patient information. Medical records and healthcare-related information are handled with strict confidentiality in accordance with applicable healthcare and privacy regulations.
Your medical information will never be shared without your consent unless required by law.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve functionality and user experience.
Cookies help us:
- Understand website traffic and usage
- Improve website performance
- Enhance user experience
- Remember user preferences
You can choose to disable cookies through your browser settings.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share information only in the following situations:
- With healthcare professionals involved in your treatment
- With service providers assisting in website or appointment management
- When required by law or government authorities
- To protect our legal rights and safety
All third parties handling information on our behalf are expected to maintain confidentiality and security.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.
However, while we strive to protect your information, no online transmission or storage method can be guaranteed as completely secure.
7. Third-Party Links
Our website may contain links to external or third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage users to review the privacy policies of any external websites they visit.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Request limitations on certain uses of your data
To exercise these rights, please contact us directly.
9. Children’s Privacy
Our services are not intended to collect personal information from children without parental or guardian consent.
If we become aware that information has been collected from a child improperly, we will take appropriate steps to remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, legal requirements, or operational practices.
Any updates will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.